Privacy Policy

Our Privacy Commitments at a Glance

Introduction

At c7cc, your privacy is a fundamental priority. This Privacy Policy explains what personal information we collect when you use our platform, how we process and protect that information, with whom we may share it, and the rights you hold over your own data. By accessing or using c7cc, you acknowledge that you have read and understood this policy in full.

c7cc operates as an online gaming and sports betting platform serving players in Bangladesh. We are committed to handling all personal data responsibly, in accordance with applicable data protection principles. This policy covers our website at c7cc.net, mobile interfaces, and any associated services or communications.

Information We Collect

We collect personal data that you provide directly to us and data generated automatically through your use of c7cc. The categories of personal data we collect include:

• Identity information: full name, date of birth, and account username provided at registration.
• Contact information: email address and mobile phone number used for account verification and communications.
• Financial information: transaction history, deposit and withdrawal records associated with payment methods such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and pages visited — collected automatically via cookies and server logs.
• Verification documents: where required for Know Your Customer (KYC) compliance, we may collect copies of government-issued identity documents.

Providing your personal data is voluntary, but certain information (such as your name, contact details, and payment information) is necessary to create and maintain your c7cc account and to process transactions on your behalf.

How We Use Your Information

c7cc uses the personal data we collect for the following specific purposes:

• Account creation and management: to register your account, verify your identity, and maintain the security of your profile.
• Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, and other supported methods, and to process withdrawals accurately and promptly.
• Customer support: to respond to your queries, resolve disputes, and improve the quality of our support services.
• Platform improvement and analytics: to analyse usage patterns, diagnose technical issues, and develop new features that better serve our users.
• Fraud prevention and compliance: to detect and prevent fraudulent activity, money laundering, and other unlawful conduct, and to meet our obligations under applicable regulations.

Data Sharing and Third Parties

c7cc does not sell, rent, or trade your personal information to any third party for marketing purposes. We treat your data as confidential and disclose it only in limited circumstances as described in this section.

We may share data with the following categories of trusted third parties, each bound by strict confidentiality and data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to complete transactions you initiate.
• Technology service providers: hosting, security monitoring, and infrastructure vendors who process data only under our documented instructions.
• Regulatory and law enforcement authorities: where we are legally obligated to disclose information in response to a valid legal request, court order, or applicable law.

In all cases where data is shared with third parties, we take reasonable contractual measures to ensure that those parties uphold the same privacy and security standards that we apply internally at c7cc.

Cookies and Tracking Technologies

c7cc uses cookies and similar tracking technologies to deliver a seamless and personalised experience on our platform. Cookies are small text files placed on your device that allow us to recognise returning users, maintain session state, and gather aggregated analytics about site usage. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Most modern browsers allow you to manage cookie preferences through your browser settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of c7cc, including your ability to log in and access personalised features. By continuing to use our platform with cookies enabled, you consent to our use of cookies as described herein.

Data Security Measures

c7cc employs a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls that limit data access to authorised personnel only, and regular security assessments of our systems and infrastructure.

While we make every effort to safeguard your data, no method of electronic transmission or storage is entirely infallible. In the event of a data breach that affects your personal information in a material way, c7cc will notify affected users through the contact details registered to their account within a reasonable timeframe as required by applicable standards.

Data Retention

c7cc retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. For active accounts, data is retained throughout the life of the account relationship. Following account closure, we retain certain data for a minimum period to comply with applicable legal requirements and to resolve any outstanding matters.

When personal data is no longer required, c7cc will securely delete or anonymise it in accordance with our internal data lifecycle procedures. Transaction records involving bKash, Nagad, or other payment services may be retained for a longer period where required for financial compliance purposes.

Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights with respect to the personal data that c7cc holds about you:

• Right of access: you may request a copy of the personal data we hold about you and receive information about how it is used.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to restriction: you may request that we limit the processing of your personal data in certain defined circumstances, for example while an accuracy dispute is being resolved.
• Right to object: where processing is based on legitimate interests, you have the right to object and we will assess whether our interests override your rights in the specific context.

To exercise any of the rights listed above, please contact our support team at [email protected] with your registered account email. We will respond to your request within a reasonable period and may require you to verify your identity before we process it.

Protection of Minors

c7cc is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Registration by minors is prohibited, and any account found to belong to a person under 21 will be suspended immediately and all associated funds held pending investigation.

If you believe that a minor has registered on c7cc or that we have inadvertently collected personal data from a person under 21, please notify us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, delete that data without delay.

Changes to This Privacy Policy

c7cc may update this Privacy Policy periodically to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered users by posting a prominent notice on our platform and, where appropriate, by sending a notification to the email address associated with your account.

The date at the top of this policy indicates when it was last revised. Your continued use of c7cc following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which c7cc processes your personal data, we encourage you to reach out to our dedicated support team. We are committed to addressing your privacy-related enquiries promptly and transparently.

Our support team is available to assist you with data access requests, correction requests, deletion requests, and any other privacy-related matters. We aim to respond to all enquiries within 3 to 5 business days.